How do I add a new user to my Prophetic account?
New users are added by the Prophetic team — there's no self-serve user management in the platform yet. To add someone, reach out to your account manager with the following:
The new user's full name
Their work email address
Which team or division they should be added to
We'll get them set up and they'll receive an email invitation to log in.
How do I remove a user or update their access?
Same process — contact your account manager and let us know who needs to be removed or what needs to change. Include the user's name and email so we can locate the right account quickly.
A Few Things to Know
For enterprise accounts with multiple divisions, users are added at the division level — make sure to specify which division they belong to.
Users inherit access to the markets and features provisioned for their division. If a new user needs access to a different set of markets, flag that when you reach out.
Self-serve user management is on the product roadmap. In the meantime, your account manager can turn these requests around quickly.