How do I get help with Prophetic?
The fastest and best way to reach us is through the Support button in the top right corner of the Prophetic web platform. Click it to start a conversation with our team. Because support is built into the platform, we're able to see exactly what you were working on and get to a resolution faster.
If your plan includes live chat, you'll see a chat option available directly in the platform for real-time support during business hours.
You can also reach out to your account manager via email for anything account-specific.
What should I include in my support message?
The more context you give us, the faster we can help. If you're reporting an issue, it helps to include:
What you were trying to do
What happened instead
The parcel, project, or market you were working in (if relevant)
Your browser and operating system (e.g. Chrome on Mac)
How quickly will I hear back?
Response times vary depending on your plan and the nature of the request. Your account manager can clarify the expected response time for your specific account.
A Few Things to Know
Using the Support button inside the platform is always the best place to start — it routes your message to the right place, keeps everything in one thread, and gives our team the context they need to help you as soon as possible.